Errors

A list of error statuses that we return

DEADLINE_EXCEEDED

The operation has taken longer than expected.

Action: Please try the operation again. If the error persists, contact support.

PERMISSION_DENIED

The user does not have permission to do this operation.

Action: If this is not expected behaviour, please contact support.

UNAUTHENTICATED

Something went wrong during authentication or your credentials are invalid.

Action: Please check your credentials.

NOT_FOUND

The file we are trying to fingerprint does not exist.

Action: Please check your media file.

INVALID_INPUT

The input provided is not valid.

Action: Please verify your input is correct.

Here are some common issues:

• Media file is invalid or not supported

• Fingerprint is not provided

• Fingerprint type is invalid

• Search type is invalid

OUT_OF_MEMORY

You have run out of memory during the operation.

Action: Please verify your machine's resources.

INTERNAL_ERROR

Something unexpected happened on our end.

Action: Please try the operation again. If this persists, please contact support.

NOT_INITIALIZED

Something that should be running isn't.

Action: Please contact support

CONNECTION_ERROR

There was an issue connecting connecting to a service.

Action: Please check your network configuration and verify you can connect to our servers.

LOOKUP_FAILED

The lookup could not be completed.

Action: Please try the operation again. If this persists, please contact support.

LOOKUP_TIMED_OUT

The lookup took too long.

Action: Please try the operation again. If this persists, please contact support.