Errors
A list of error statuses that we return
Last updated
A list of error statuses that we return
Last updated
The operation has taken longer than expected.
Action: Please try the operation again. If the error persists, contact .
The user does not have permission to do this operation.
Action: If this is not expected behaviour, please contact .
Something went wrong during authentication or your credentials are invalid.
Action: Please check your credentials.
The file we are trying to fingerprint does not exist.
Action: Please check your media file.
The input provided is not valid.
Here are some common issues:
Media file is invalid or not supported
Fingerprint is not provided
Fingerprint type is invalid
Search type is invalid
You have run out of memory during the operation.
Action: Please verify your machine's resources.
Something unexpected happened on our end.
Something that should be running isn't.
There was an issue connecting connecting to a service.
Action: Please check your network configuration and verify you can connect to our servers.
The lookup could not be completed.
The lookup took too long.
It looks like you have exceeded your rate limit.
Action: Please update your request rate and try again.
Action: Please your input is correct.
Action: Please try the operation again. If this persists, please contact .
Action: Please contact
Action: Please try the operation again. If this persists, please contact .
Action: Please try the operation again. If this persists, please contact .